At Ecomewise Innovations, we prioritize providing secure, dependable, and reliable payment processing services. This Refund Policy explains the situations in which refunds may be issued, the steps for requesting a refund, and the responsibilities of merchants and end-users. Please read this policy thoroughly to understand your rights and obligations regarding refunds processed via our platform.
Scope of the Policy
This policy applies to all users of Ecomewise Innovations, including individual customers, registered merchants, and business partners using our services. It governs transactions processed through our platform, including credit/debit cards, net banking, UPI, wallet payments, and other integrated payment methods. This policy does not supersede the refund policies of individual merchants who use our solution to collect payments for their own products or services.
Eligibility for Refunds
Refunds may be provided under the following circumstances:
For merchant-related cases, Ecomewise Innovations will initiate the refund only after the merchant confirms eligibility and requests our system to process it.
Non-Refundable Transactions
Refunds are not applicable for the following:
Platform Fees and Deductions
Fees charged by Ecomewise Innovations, such as solution fees, convenience charges, integration/setup fees, and value-added service fees, are generally non-refundable unless the transaction fails due to a platform error. In merchant disputes, refund amounts may be adjusted to account for processing costs already incurred.
Refund Process
To request a refund, users should:
Timeframe for Processing Refunds
Once approved, refunds will be initiated within 5 to 7 business days. The time taken for the refunded amount to appear in your account depends on your bank, payment method, or card issuer and is outside our control. You will receive notification via email or SMS when the refund is initiated. Please note delays may occur due to banks, payment processors, or merchant-specific timelines.
Transaction Reversal and Chargebacks
If a customer disputes a transaction through their bank or card issuer, a chargeback may be initiated. Ecomewise Innovations will work with the merchant to resolve the issue and may request supporting documents. If the chargeback is approved, the refunded amount will be credited to the customer, and the merchant may be responsible for applicable fees or deductions.
Taxes and Additional Fees
Refunds will include applicable taxes (e.g., GST) only if allowed under tax regulations. Administrative charges, processing fees, or third-party costs may be deducted from the refunded amount where applicable. All deductions will be clearly communicated in the refund confirmation.
Merchant Responsibility
For merchant-related transactions, the approval or denial of a refund is primarily the merchant’s responsibility. Ecomewise Innovations serves as a payment facilitator and will process refunds only after merchant approval, except in cases of technical errors or verified fraud. Merchants are expected to maintain transparent refund policies and cooperate with us during refund processing. Failure to comply may result in withheld settlements or suspension of merchant services.
Policy Changes
This Refund Policy may be updated periodically to reflect regulatory changes, service enhancements, or industry best practices. Updates will be published on this page with a revised “Last Updated” date. Continued use of our platform after changes indicates acceptance of the updated policy.
Contact Information
For any questions, clarifications, or refund-related support, please contact us at ecomewiseinnovationspvtltd001@gmail.com.
